15150 S Hamilton St,
Olathe, KS 66062 United States
Paw Palace is a respected provider of kennels in Olathe. Visit us sometime soon at our business location or give us a phone call at (913) 782-2269.
Reviews for Paw Palace
AVOID THE PAW PALACE
1 5 0
Posted On: Jul 31, 2017
Reviewer: Jason Berberich
“Please beware of the PAW PALACE!! DO NOT TAKE YOUR PET HERE FOR BOARDING!!
We recently took our dog there for boarding - 6 nights - and when we picked her up she was in pretty bad shape.
Full Disclosure - she is an 11yr old chocolate lab that has a little arthritis in her hips.
When picking her up I was told she laid most of the time (6 DAYS) - as the mats/padding they placed on the ground she would move out of the way and lay on the cold floor. So instead of helping her up periodically and allowing her to move or even placing a different style of flooring down they let her lay. So she laid on the ground never getting up because the floor was slick and she was unable to stand up.
She walked around the corner with her head hanging and barely walking - pretty much in the most pain I have ever seen her in.
Helping her into my car I notice she can not jump in because her hind legs are to weak - thought ok she is a little sore. Then I notice she has a pressure spot on her ankle and poop all over her bottom - they didn't even notice. So now she is in the car and I have to get her out - PICKING her UP because she is to weak to stand.
Fast forward to me getting home, and not raging on the employee at PAW PALACE, my wife gets them on the phone. They have excuse after excuse - we can't watch every dog every minute, she kept moving the padding, yadda-yadda-yadda. That really set her off and she requested a refund, they said no, she continued, they said ok 50% is the best we can do. She keeps expressing her concern. She then calls Knappenberger Veterinary Clinic directly - they state that they are 2 different businesses that share the same building - well yeah that is a nice EXCUSE - but you are STILL OWNED WITHIN THE SAME FAMILY - http://www.knappenbergervet.com/team/dr-tom-knappenberger/ see line 6 - brothers/dad/son etc...
They then called back and said we can give you a full refund and will mail the check soon.
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